Refund policy
Thank you for shopping with Sibia Bags We want you to love your purchase, but if something isn’t right, we're here to help.
🕒 3-Day Return Policy
You have 3 days from the date of delivery to request a return.
To be eligible, your item must meet the following conditions:
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Unused and unworn
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In its original packaging
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With tags intact and no broken seals
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Must include the original receipt or proof of purchase
We do not accept returns if:
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The item packaging is broken, tampered, or the seal is broken
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The product is used, damaged, or not in its original condition
📦 How to Request a Return
To start a return, email us at 📧 sibiabagsecom@gmail.com within 3 days of receiving your item.
Once your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
⚠️ Important: Returns sent without prior approval will not be accepted.
📦 Damages & Issues
Please inspect your order immediately upon delivery.
If the item is damaged, defective, or you received the wrong product, contact us the same day at sibiabagsecom@gmail.com with photos and details. We will evaluate the issue and work to resolve it quickly.
🔁 Exchanges
We do not offer direct exchanges. The fastest way to get what you need is to:
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Request a return
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Once accepted and refunded, place a new order
💰 Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. If approved:
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A refund will be issued to your original payment method within 6 business days
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Bank or credit card processing may take additional time
If it’s been more than 12 business days since your return was approved and you haven’t received your refund, contact us at sibiabagsecom@gmail.com
